At Sanvee Mart, we aim to ensure customer satisfaction. This policy outlines the conditions for returns, replacements, and refunds.

1. Return Eligibility
You may request a return within 7 days of delivery if:

The product is damaged, defective, or incorrect

The product is unused and in original packaging

2. Non-Returnable Items
We do not accept returns for:

Items damaged after delivery

Items marked as non-returnable on the product page

3. Return Process
To initiate a return:

Contact us within 7 days of delivery

Share:

Order ID

Reason for return

Photo/video proof (if damaged/defective)

Our team will review and approve/reject the request

4. Replacement Policy
If approved, we may offer a replacement instead of a refund (based on product availability).
Replacement will be delivered within 5-7 business days .

5. Refund Policy
Refunds are processed if:

Replacement is not available

Order is cancelled before shipment

Return is approved after inspection

Refund Method
Original payment method (UPI/Card/Bank)

COD orders may be refunded via bank transfer or UPI

Refund Timeline
Processed within 5–10 business days after approval

6. Return Shipping
If the return is due to our error (damaged/wrong item), we bear the cost

Otherwise, return shipping charges may apply